CIDS Care is committed to protecting the privacy of every individual who shares personal information with us. We value your trust and take reasonable steps to safeguard the data you provide. All data handling is carried out in accordance with applicable laws in India.
This Privacy Policy explains how CIDS Care collects, stores, uses, processes, shares, and transfers your personal information when you access or use our website, digital platforms, or healthcare services (“Services”).
In this policy, “You” or “Your” refers to the user (registered or unregistered), and “We”, “Us”, or “Our” refers to CIDS Care.
1. Access to Personal Information
We collect your personal information directly from you, automatically through our website, or from authorized third parties. This may include device details, IP address, login time, and other information listed later in this policy.
You may access or update the information you have shared with us by contacting us at info@cidscare.com
. You may also choose to share additional information if required for service delivery.
2. Consent
By opting in on our website, submitting your personal information, or using our services, you voluntarily consent to the collection, storage, processing, sharing, and transfer of your personal information as described in this Privacy Policy.
You confirm that the information provided by you is accurate and shared of your own free will. CIDS Care will not be responsible for any loss arising from incorrect or misleading information provided by you.
3. Control Over Your Personal Information
You have the right to withdraw your consent at any time by sending a written request to info@cidscare.com
. You may also request correction or updating of your personal information by contacting our Grievance Officer.
Please note that withdrawal of consent may limit or prevent us from providing certain services if the information is essential for service delivery.
4. Changes to This Privacy Policy
CIDS Care may update this Privacy Policy periodically, with or without prior notice. The most recent update date will be mentioned at the end of the policy.
5. Personal Information We Collect
- Personal information collected by us may include, but is not limited to:
- Name (patient, caregiver, doctor, or healthcare professional)
- Age, date of birth, gender
- Address, country, and postal code
- Phone number and email address
- Medical condition, health records, and treatment history
- Financial and payment-related information
- Registration and account details
- Communication records with CIDS Care representatives
- Website usage details and activity logs
- IP address, cookies, browser and device information
- Any other information voluntarily shared by you
(All of the above collectively referred to as “Personal Information”)
6. How We Collect Information
- Your personal information may be collected through:
- Patient registration forms
- Interactions with healthcare professionals or representatives
- Website registration and service usage
- Online forms and features
- Cookies and similar technologies
- Linked third-party platforms, where permitted
7. Use of Personal Information
- Your information may be used for purposes including:
- Providing healthcare services and patient support
- Operating and improving our website and services
- Medical research, analytics, and service enhancement
- Appointment reminders, service notifications, and communication
- Promotional messages related to CIDS Care services
- Personalized healthcare recommendations
- Business restructuring, mergers, or acquisitions
- Legal compliance and regulatory obligations
- Fraud prevention and dispute resolution
Aggregated research and statistical analysis (non-identifiable data)
8. Sharing and Transfer of Information
- With your consent and as permitted by law, CIDS Care may share or transfer your personal information to:
- Doctors, hospitals, diagnostic centers, pharmacies
- Service providers, partners, insurers, and affiliates
- Banks, financial institutions, and cloud service providers
- Government or law enforcement authorities
- Your data may be transferred outside India. In such cases, we ensure contractual safeguards to maintain data protection standards consistent with this policy.
9. Cookies
We may use cookies to enhance your experience. You may choose to accept or block cookies through your browser settings. Disabling cookies may limit access to certain website features.
Third-party advertisers or service providers may also use cookies. CIDS Care does not control these cookies and recommends reviewing third-party privacy policies.
10. Data Security
We use reasonable technical and organizational safeguards, including encryption, multi-factor authentication, and access controls, to protect your personal information.
While we take all reasonable precautions, you acknowledge that no online system is completely secure, and CIDS Care cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. CIDS Care does not endorse or control these websites and is not responsible for their content, privacy practices, or terms of use.
Do Not Track: Currently, we do not respond to “Do Not Track” signals due to the absence of industry standards.
12. Correction of Information
You may request correction or updating of your personal information by emailing info@cidscare.com
, and we will make reasonable efforts to implement changes promptly.
13. Legal Compliance
You may not use our services if this Privacy Policy is not compliant with the laws applicable in your jurisdiction.
14. Data Retention
CIDS Care will retain your personal information for at least three years from the last use of our services or for any longer duration required by law.
15. Grievance Officer
If you have any concerns, complaints, or questions regarding the handling of your personal information, please contact our Grievance Officer at:
info@cidscare.com
We will address and resolve your concerns in a timely and responsible manner.